Legal Notes

1. APPLICABLE LAW PROVISIONS. The services illustrated in this brochure are subject to the General Terms and Conditions hereinafter quoted and to the following provisions of Law: - Law of Regione Veneto, no. 44 of December 30, 1997 – Legislative Decree no. 206 - 2005 – The International Convention on Travel Contracts (hereinafter CCV) (Brussels Convention) of April 20, 1970 as ratified by Law no. 1084 of December 27, 1977. The Client by withdrawing the Travel voucher or transportation tickets acknowledges to have received copy of the brochure with the programs and the General Terms and Conditions thereof.
2. SERVICE ORGANIZATION. The services decribed herein are organized by Very Viva Venice S.r.l., a Travel Agency duly authorized to operate pursuant to licence issued by Provincia di Venezia, with registered office in 30172 Mestre Venezia, via Querini, 100. Very Viva Venice S.r.l. is duly ensured for civil liability with Assicurazioni Generali S.p.a. polizza n° 350506039.
3. PRICES. Prices include: transportation by motor-launch or gondola or coach or deluxe minibus, licensed guide service, entrance fees and V.A.T. Prices do not include: personal extras and all items not specified in the program.
4. CANCELLATION FEES. In the event of cancellation of the booking by the Client, the following cancellation fees shall be applicable:
100%   of the total price, for cancellations within three working days before the services begin;
50%   of the total price, for cancellations within seven working days before the services begin.
5. CANCELLATION AND CHANGES BY THE TRAVEL AGENCY. The Travel Agency organizing the Tour may, without indemnity, cancel the booking, in whole or in part at any time under the provisions in Article 10 of the CCV with no obligation other than refunding the amount paid by the Client. In cases of circumstances beyond its control such as wars, strikes, political unrest, riots, weather conditions and health hazards the Travel Agency may withhold 5% of the total amount paid towards any administration charges. The Travel Agency shall not be liable for the partial or total closing of the museums and/or archaeological sites or for delays or other inconveniences caused by third parties or due to reasons beyond the Travel Agency’s control, including traffic problems.
6. LUGGAGE. At all times luggage is the sole responsibility of the Client. In no case will the Travel Agency be liable for the loss of valuables or other items left on deposit or on gondolas, motor-launches, coaches, minibus or any other means of transport used.
7. LIABILITY. Very Viva Venice S.r.l.  shall be held liable in all functions pertaining to the services in the catalogue. In any case, the maximum liability for Very Viva Venice S.r.l. shall be that established in the Brussels Convention.
8. CONTROVERSIES. Any controversy or claim that cannot be settled amicably between the Client and the Travel Agency shall be referred to the exclusive jurisdiction of the Venetian Courts.

Cookie Policy
Last updated: 17/04/2025

What are cookies?
Cookies are small text files that websites send to the user’s device (usually to the browser), where they are stored and then sent back to the same websites upon subsequent visits. Cookies allow the website to remember user preferences (such as language, login status, etc.) and provide a more efficient browsing experience.

Types of cookies used
Our website uses different types of cookies to ensure proper functionality and improve the user experience:

1. Technical (necessary) cookies
These cookies are essential for the proper functioning of the website and to enable navigation and the use of its features. Without these cookies, some requested services may not be provided.

2. Preference cookies
These allow the website to remember information that changes the way the site behaves or looks, such as your preferred language or the region you are in.

3. Statistical (analytical) cookies
These cookies collect information in an anonymous and aggregated form about how visitors use the site (e.g., most visited pages, average time spent on the site, etc.) to improve website performance.

4. Marketing/profiling cookies – not used on this website
These cookies are used to track user navigation and create profiles in order to send advertising messages in line with the preferences shown during browsing. These cookies require the user’s explicit consent.

Third-party cookies – not used on this website

Cookie management
When you first access the website, a banner will appear to notify you of the use of cookies.

You can also configure your browser to automatically reject cookies or delete them at the end of each session.

Contact
For any information regarding the use of cookies, you can contact us at:
This email address is being protected from spambots. You need JavaScript enabled to view it.

Privacy

Privacy is a value that Very Viva Venice Srl (the administrator of your personal information hereinafter Very Viva Venice) recognizes and respects.

European General Regulations on the Protection of Privacy UE 2016/679 (GDPR), entered into force on 25 May 2018

Before entering your personal information, please read the following statement concerning the use of personal data in compliance with current legislation on personal data protection.

1.      Your personal data will be stored in safe places on servers that are controlled by Very Viva Venice Srl. This will allow you to use the services offered by this site (hereinafter the "Services").
2.      With your consent, your personal data may be used by Very Viva Venice Srl for information on business offers and promotional activities.
3.      Data submission is entirely voluntary. However, failure to enter all the required data may result in termination of your access to the Services.
4.      The office responsible for the enforcement of the rights granted to you by law on the protection of personal data (including among others the right to be informed at any time of the processing and use of your personal data, and the right to withdraw your consent to data processing) is as follows: Direzione Amministrazione Very Viva Venice Srl, Via Querini 100-30172 Venezia Mestre - VE; email: This email address is being protected from spambots. You need JavaScript enabled to view it. request concerning personal data should be addressed to the above office, where the full list of the persons in charge for personal data processing is available.

Written by matteo on 28 December 2024. Posted in Company.

bug tracker

Bug Tracker

Bug tracker: closing security gaps
With our bug tracking system we support the reporting and quick elimination of security gaps (bugs) in our booking system.
Both individuals and organizations are invited to report the vulnerabilities of our system so we can fix them quickly and effectively.
If the rules indicated below are strictly adhered to, and the flaws are not used for fraudulent purposes, Very Viva Venice will take no legal action against the issue reporter.

How to notify a vulnerability
Notify the vulnerability by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Contents to be preferred in the report
All the information necessary to identify the vulnerability must appear in the report.
These include:
a) the type of vulnerability
b) indication of the product / service concerned
c) a detailed description of the vulnerability found and of the system involved
d) a clear and in-depth description of the operations necessary to exploit the flaw. We recommend a step by step documentation
e) additional information screenshots, HTTP requests etc.

Principle
The collaboration between Very Viva Venice and the security community is governed by the following rules, which all parties are required to comply with.

1) The publication of the security flaw follows the principle of "responsible disclosure" (see below)
2) The recipient of the disclosure must exclusively be Very Viva Venice
3) None of the activities that allow the discovery of a security flaw infringes current relevant legislation.
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Notes
Responsible disclosure
A "responsible disclosure" must comply with the following criteria:
1) Very Viva Venice shall be given sufficient time, usually at least 90 days, to verify and resolve the vulnerability
2) The tests must not damage any of Very Viva Venice services and products .
3) Data may not be spied out or disclosed or forwarded to third parties, or damage our services and data. A DDoS / spam attack is not allowed.
4) The vulnerability may not be disclosed to third parties or exploited for other purposes
5) Claims related to the reporting of a vulnerability will not be considered.
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REPORTING A BUG IS A WAY TO CONTRIBUTE TO THE SECURITY OF OUR PROJECT !!!

Do not be afraid to write to us, those who will read are people like many others, indeed, they are people who considers all these reports important!
Thank you